Returns policy

RETURNS

If you’re not happy with your item, you can return it within 14 days of receiving it for a full refund — no questions asked. The item must be unused, in its original packaging, and in resaleable condition.

Before sending anything back, please email us at eve@evesbazaar.co.uk Items sent without contacting us first may not be accepted.

Please note:

• Return postage is at your own cost unless the item is faulty or damaged.

• We recommend using a tracked/recorded service, as we cannot be responsible for items lost in the post.
  

DAMAGED OR FAULTY ITEMS

We check every item before packing, but I am not a robot and may overlook things every now and again, if your order arrives damaged or faulty, please let us know right away and I will fix it. 

Email us at eve@evesbazaar.co.uk with photos if possible, and we’ll arrange either a full refund or an exchange, and cover the return postage.

NON-RETURNABLE ITEMS

Some items cannot be returned unless they are faulty or damaged:

• Personalised and custom orders

If you’re unsure whether your item qualifies, feel free to ask us before ordering.

REFUNDS

Once we receive and check your return, we’ll let you know if your refund is approved.  If so, it will be processed back to your original payment method within 5 working days.

It may take a little longer for your bank or card provider to show the refund in your account.